Privacy Policy

At GenZ Shades, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase.

1Information We Collect

We collect information you provide directly to us when you:

• Create an account using your email or mobile number.
• Place an order or return an item.
• Sign up for our newsletter.
• Contact our support team.

The types of information we may collect include your:

• Personal Details: Name, email address, phone number, and shipping/billing address.
• Payment Information: We do not store your credit card details. All transactions are securely processed by authorized payment gateways (e.g., Cashfree, Razorpay).
• Account Credentials: Encrypted passwords and login history.

2How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including sending order confirmations and shipping updates.
• Authenticate your identity when you log in.
• Communicate with you regarding our products, services, offers, and promotions.
• Improve our website functionality and user experience.
• Prevent fraud and enhance the security of our platform.

3Data Sharing and Disclosure

We do not sell your personal data. We may share your information with trusted third parties strictly for business purposes, such as:

• Logistics Partners: To deliver your orders (e.g., Shiprocket).
• Payment Processors: To facilitate secure payments.
• Legal Authorities: If required by law or to protect our rights.

4Cookies and Tracking

We use cookies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can choose to disable cookies through your browser settings, but this may affect some site features.

5Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate information.
• Request deletion of your account and data, subject to legal retention requirements.
• Opt-out of marketing communications at any time.

6Security

We implement industry-standard security measures, including encryption and secure servers, to protect your data. However, no method of transmission over the internet is completely secure.